Privacy Policy

1. Information We Collect

CiteFlow collects information to provide AI bot intelligence services. This includes:

• Bot Activity Data: We monitor AI crawler activity (GPTBot, ClaudeBot, PerplexityBot, Google-Extended) on your website to provide insights into how AI systems discover your content.
• Page Discovery Data: We track which pages AI bots visit, revisit, and ignore to help you understand your content's AI visibility.
• AI Referral Data: We track visitors arriving from AI platforms like ChatGPT, Perplexity, and Gemini.
• Account Information: When you sign up, we collect your email address and name.

2. How We Use Your Information

We use the collected information for:

• Providing AI bot monitoring and page discovery insights
• Tracking AI referral traffic to your website
• Sending alerts about bot activity changes
• Improving our detection algorithms
• Sending service-related notifications

3. Data Retention

We retain your analytics data according to your subscription plan:

• Free Plan: 30 days of data retention
• Pro Plan: 365 days of data retention
• Agency Plan: Unlimited retention

4. Data We Do NOT Collect

• Personal information of your website visitors
• IP addresses (only hashed for session identification)
• Cross-site tracking data
• Sensitive personal data

5. Data Sharing

We do not sell or share your personal information with third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and platform security

6. Cookies and Tracking

Our tracker script uses minimal cookies to:

• Distinguish unique visitors
• Identify AI referral sources
• Maintain session state

7. Data Security

We implement industry-standard security measures:

• Encryption of data in transit using TLS/SSL
• Secure cloud infrastructure
• Access controls and authentication
• Regular security audits

8. Your Rights

You have the right to:

• Access your personal data
• Delete your account and data
• Export your data
• Opt out of communications

Contact us at privacy@citeflow.io to exercise these rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page.